Returns Policy

Effective: March 2025

At reesla, a brand of Jonathan Paul Kish LLC, we understand that sometimes returns are necessary. We are committed to making the returns process as straightforward and hassle-free as possible.

Initiating a Return

To begin a return, please contact our support team through our “Contact Us” page within 180 days of receiving your product. For a quicker resolution, kindly include the following details in your message:

• Name on the order
• Order number
• Detailed description of the issue
• Photos illustrating the problem
• Whether you prefer a replacement or a refund

Please note that we are not responsible for customer errors, including spelling or grammatical mistakes, issues with original images, or ordering errors. We strongly recommend reviewing your order thoroughly before completing your purchase.

Return Policy Guidelines

• Eligibility: We accept returns for non-sale items within 180 days of receiving your order.
• Condition: Returned items must be in their original condition—unwashed, unworn, with all tags attached, and accompanied by a sales receipt.
• Return Shipping:
  • For products that are damaged or defective, we offer free returns.
  • Return Cost: $0.00

Returns Procedure

Once you have contacted us at [email protected] and received an approved return address, please follow these steps:

1. Prepare Your Return Package:
   • Include a printout of your purchase confirmation email along with all items being returned.
2. Ship the Package:
   • Use your local post office or a courier service to send the package to our designated return address.
   • Please provide us with the tracking number from your shipment.
3. Confirmation:
   • Once we receive your return package, you will receive an email confirmation.
   • We will notify you via email regarding the approval or denial of your refund or replacement request.

Need Assistance?

Customer satisfaction is our top priority. If you have any questions or require further assistance, please do not hesitate to reach out to us through our “Contact Us” page or directly at:

• Email: [email protected]
• Phone: +1 (312) 478-3327
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

Thank you for shopping with reesla. We are here to ensure that your experience is as seamless and satisfying as possible.