FAQ

Last Updated: March 2025

Shopping Information

Q: How do I find a product?
A: You can use the search bar at the top of our website to look for specific products or browse through our categories.

Q: Can I save products to my wishlist?
A: Yes, you can create a wishlist by clicking the “Add to Wishlist” button on any product page, allowing you to save items for later purchase.

Q: How do I know if a product is in stock?
A: Product availability is clearly indicated on the product page. If the product is in stock, you will see an “Add to Cart” button. If it’s out of stock, you might see a notification or an option to be notified when it becomes available again.

Q: Can I purchase products as a guest?
A: Yes, you can make purchases as a guest without creating an account. However, creating an account offers benefits such as saving your shipping information, tracking your orders, and accessing exclusive offers.

Payment Information

Q: What payment methods do you accept?
A: We accept a variety of payment methods including major credit cards, debit cards, PayPal, and bank transfers. (If you have any questions regarding payment options, please contact our support team.)

Q: Is my payment information secure?
A: Yes, your payment information is secure. We use industry-standard security measures, such as SSL encryption, to protect your data during transactions.

Q: Can I use a coupon code?
A: Absolutely. You can apply a coupon code during the checkout process by entering the code in the designated field.

Q: What happens if my payment fails?
A: If your payment fails, you will be notified immediately. You can then try again or choose a different payment method. Please ensure that your payment details are correct and that there are sufficient funds in your account.

Order Returns

Q: What is your return policy?
A: We offer a 180-day return policy. For eligible items, you can return your purchase within 60 days of receiving your order. Please refer to our full return policy for detailed instructions.

Q: How do I return an item?
A: To return an item, please follow the instructions provided in your order confirmation email. Typically, you will need to include a copy of your order invoice and ensure that the item is returned in its original condition.

Q: Who pays for the return shipping?
A: Return shipping costs are generally the responsibility of the customer unless the return is due to a defect or error on our part. Please check our full return policy for specific details regarding shipping fees.

Q: Can I exchange an item?
A: Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance with exchanges.

For further questions or assistance, feel free to visit our “Contact Us” page or reach out to us directly via:

• Email: [email protected]
• Phone: +1 (312) 478-3327
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

Thank you for shopping with reesla!