Refund Policy

Effective: March 2025

At Reesla, a brand of Jonathan Paul Kish LLC, we strive to ensure a seamless shopping experience. Below is our Refund Policy outlining our procedures for order exchanges, cancellations, returns, and refunds.

Order Exchanges

Please review your order details carefully—including size, design, and quantity—before completing your purchase. We are unable to process exchanges for errors in these selections. However, you may cancel your order within 24 hours and place a new one with the correct details. If you need any assistance, our support team is here to help.

Order Cancellations

• Timeframe: You may cancel your order within 24 hours of placing it.
• After 24 Hours: Once beyond this timeframe, your order may have already entered processing, making cancellation unfeasible.
• Cancellation Fee: A 10% fee based on the total order value will be applied for cancellations after 24 hours.
• How to Cancel: To cancel an order, please contact us via email at [email protected].

Returns and Refunds

• Return Eligibility:
  • Returns are accepted within 180 days of delivery. After this period, the order is final and refunds will no longer be issued.
  • Refunds or returns are applicable if the item arrives damaged or broken, differs in design, size, or material from the original order, if you receive incorrect items, or if there are significant deviations from the product description.
• Ineligible Items:
  • Items that have been worn, washed, or altered.
  • Defective items not attributable to our oversight.
  • Items lacking original tags.
  • Items with minor, fixable thread issues.
• Condition for Returns: All returned items must be in their original condition and packaging.

Refund Claim Requirements

When submitting a refund claim, please include:

• The shipping label or receipt
• Proof of purchase
• Evidence of defects (photos or documentation)
• Any relevant communications (e.g., email screenshots)

Return and Refund Process

1. Contact Support: Send your refund or return inquiry to [email protected] with the necessary documentation.
2. Response Time: We aim to respond within 2-3 business days regarding your eligibility.
3. Return Instructions: Only send your package after receiving a confirmation email with the approved return address and instructions. Please include the carrier’s tracking number when returning your items.
4. Return Shipping: Customers are responsible for the cost of return shipping.

Refund Processing Time

• Processing: Refunds are typically processed within 2 business days after we receive your return.
• Confirmation: Once your return is confirmed via email, a full refund will be issued, including the original shipping costs.
• Delays: If you experience delays beyond 10-15 days, please contact your bank or credit card company for further assistance.

Important Notes

• Validity: Our return policy is valid for 180 days from the delivery date.
• Return Shipping Costs: Return shipping costs are the customer’s responsibility, and we are not liable for any damages or losses incurred during return shipping.
• Pre-Return Assistance: Before starting a return, please reach out to our Support Team for assistance.
• Questions: For any questions or further information, please contact us via our “Contact Us” page or directly at [email protected].

Thank you for choosing Reesla. We value your satisfaction and are here to ensure your experience with us is as smooth as possible.