Cancel/Change Order Policy

Effective: March 2025

At reesla, we understand that sometimes you may need to cancel or modify your order. To ensure timely processing, please adhere to the following guidelines:

• Timeframe:
  You may cancel or change your order within 4 hours of purchase. After this 4-hour window, orders may have already been processed for shipment, and we will be unable to accommodate changes or cancellations.
• How to Request a Change or Cancellation:
  If you need to cancel or modify your order, please contact us immediately via the “Contact Us” page on our website or email us at [email protected]. Early communication is essential to ensure that we can address your request before your order enters the fulfillment process.
• Important Reminder:
  Before placing your order, please double-check that your delivery address is accurate and complete. We cannot be held responsible for issues arising from incorrect or incomplete addresses provided at checkout. If an order is returned due to an incorrect address, you may be responsible for additional shipping charges.
• Need Further Assistance?
  If you have any questions or require further assistance regarding your order, please visit our website or contact our customer service team through the “Contact Us” page. Our team is available to help during our support hours: 9:00 AM – 6:30 PM (EST), Monday – Friday.

Thank you for choosing Reesla. We are committed to providing prompt and efficient service to ensure a seamless shopping experience.